Email Support

CDE Software Systems Hosting accounts with email enabled all use SmarterMail Enterprise. SmarterMail is a powerful collaboration mail server that supports the synchronization of calendars, tasks, notes, and contacts on desktop applications like Microsoft Outlook and over-the-air synchronization for most popular mobile devices.

Make sure you read this first IMAP or POP3

To setup specific mobile clients, click one of these links > Android or iPhone

To manage your email users, open your web browser and type http://mail.yourdomain.com.
When the page loads, use the username and password we provided you to access your SmarterMail system.
Detailed help available at the SmarterMail Enterprise 13.x Help Site

Email Client Settings Overview

*The URL to your Email Interface is http://mail.yourdomain.com
*SMTP (port 25), POP3 (port 110) and IMAP (port 143) server are all “mail.yourdomain.com”.
*The alternative SMTP Port is 8889 (Some Internet Service Providers might block port 25)
*For SSL Ports, SMTP (port 465), POP3 (port 995), IMAP (port 993)

Follow the steps below to setup Outlook to retrieve and send email from your mail servers
(replace “yourdomain.com” with your actual domain name).

• Open Outlook and find Accounts Settings from the menu.
• Click the “File” tab, then select “Account Settings…”  This will bring up the Account Settings Window.
• On the “E-mail” tab, select “New…”  This will open up a wizard.
• In the “Choose Service” window, select “E-mail Account” and click “Next >”
• In the “Auto Account Setup” window, select “Manually configure server settings or additional server types” and click “Next >”
• In the “Choose Service” window, select “Internet E-mail” and click “Next >”
• In the “Add New Account” window

User Information

• Your Name: The name you want to appear in outgoing emails (e.g. John Smith)
• E-mail Address: The email address you want to appear in outgoing email (e.g. John@yourdomain.com)

Server Information

• Account Type: Select “POP3” for  Account Type
• Incoming mail server (POP3): mail.yourdomain.com
• Outgoing mail server (SMTP): mail.yourdomain.com

Logon Information

• User Name: The user’s full email address (e.g. John@yourdomain.com)
• Password: The user’s email account password.
• Make sure “Remember Password” is checked.

More Settings

• Click on the “More Settings …” button.
• Click on the “Outgoing Server” tab.
• Make sure “My outgoing server (SMTP) requires authentication” is checked and “Use same settings as my incoming server” is selected.
• Click on “Next >”  Outlook will perform some tests to make sure the settings are working correctly.  Close the “Test Account Settings” window when it’s done.
• Click on “Finish” to end the wizard.
• Note: SMTP default port is 25, alternative port is 8889 (recommended)